How to Start Crypto.com Trading in 2024: A Step-By-Step Guide for Beginners

How to Start Crypto.com Trading in 2024: A Step-By-Step Guide  for Beginners
Entering the world of cryptocurrency trading can be both exciting and daunting, especially for beginners. Crypto.com, one of the leading cryptocurrency exchanges, provides a user-friendly platform for individuals to buy, sell, and trade digital assets. This step-by-step guide is designed to help beginners navigate the process of starting Crypto.com trading with confidence.

How to Open Account on Crypto.com

How to Open Account on Crypto.com with Email

1. Go to Crypto.com.

On the top right corner of the homepage, you’ll find the ’Sign Up’ button. Click on [Sign Up].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Sign up with your email and set up your password.

*Note:
- Your password must contain at least 8 characters, including one number, one uppercase letter, and one special character.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Read the instructions displayed on the screen, then provide us with the necessary information.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. Select [Verify] from the menu. To the email address you registered, a one-time password (OTP) and an email verification will be issued.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
5. You need to confirm your phone number as the final step.

Choose your country’s area code, then enter your phone number (without the area code). An [SMS] verification code will be provided to you. Enter the code and click [Submit].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
6. When you’re done! You will then be taken to the Exchange landing page.

How to Open Account on Crypto.com App

You can register for a Crypto.com account with your email address on the Crypto.com app easily with a few taps.

1. Download and open the Crypto.com app and tap [Create New Account].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Enter your information:
  1. Enter your email address.
  2. Check the box for "I’d like to receive exclusive offers and updates from Crypto.com".
  3. Tap "Create New Account."
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Enter your phone number (make sure you choose right area code) and tap [Send Verification Code].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. You will receive a 6-digit verification code to your phone. Enter the code.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
5. Providing your ID to identify your identity, tap [Agree and continue] and you have successfully created a Crypto.com account.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
Note:
  • To protect your account, we highly recommend enabling at least one or two-factor authentication (2FA).
  • Please note that you must complete identity verification before using Crypto.com to trade.

How to Verify your Account on Crypto.com

How to complete identity Verification? A step-by-step guide

1. Open your Crypto.com app on your phone. Tap [Create New Account].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Enter your information.

  1. Enter your email address.
  2. Check the box for "I’d like to receive exclusive offers and updates from Crypto.com".
  3. Tap "Create New Account."

How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Check your email for a confirmation link. If you don’t see any link, click on [Resend].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. Next, sign up with your phone number, then tap [Continue].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
5. Enter the 6-digit code that has been send to your phone.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
6. Set up a passcode that is used for unlocking and confirming transactions.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
7. Next is verifying your identity by tapping on [Agree and continue].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
8. Select the type of documents that you want to proceed with.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
9. Put your ID document into the frame and take a picture.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
10. After your document is submitted, wait a couple of days to get it verified.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
[Please note]:  

Accounts are only opened using the Crypto.com app, therefore please do not send us the essential information via email or the in-app chat.
 
*Your passport is the best document to use in the majority of circumstances.  If you do not have a passport, a national ID or a driver’s license will usually suffice.
(However, US citizens and residents must present their state-issued driver’s license or ID.

What types of documents are acceptable for proof of address verification?

For proof of residential address verification, one of the following documents under your name (issued within 3 months) is accepted:

  • Utility bill. 

  • Correspondence from a Government department or agency.

  • Statements or letters issued by a bank, financial institution, or authorized insurer (for credit card statements, please mask the card number).

  • Valid Government ID.

When capturing a document, please keep in mind to:

  • Capture its full form with all four corners; a partial scan of a document is not accepted.

  • Capture a printed document or a digital copy through a computer screen.

  • Keep the document unaltered, except when masking bank account or card numbers.

  • Capture the document vertically (in portrait mode) to ensure the full document is captured, do not capture it in landscape mode.

How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

What do you do with my information?

Crypto.com only uses the information for the purpose of address verification, as required by applicable laws and regulations. Crypto.com does not use the information submitted by an applicant for any other purpose.

How to Deposit on Crypto.com

How to Deposit Crypto on Crypto.com 

If you own cryptocurrency on another platform or wallet, you can transfer them to your Crypto.com wallet for trading.

Deposit Cryptocurrency on Crypto.com (Website)

1. Log into your Crypto.com account and click [Wallet].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners2. Select what you want to deposit. Then click [Deposit].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Select [Cryptocurrency], then make a deposit.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners4. Your deposit address will be displayed.

Choose your network and copy your deposit address by clicking on [Copy Address] or [Show QR Code]. And paste it on the platform where you intend to withdraw your funds.

Note: Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

Summary of network selection:

  • BEP2 refers to the BNB Beacon Chain (former Binance Chain).
  • BEP20 refers to the BNB Smart Chain (BSC) (former Binance Smart Chain).
  • ERC20 refers to the Ethereum network.
  • TRC20 refers to the TRON network.
  • BTC refers to the Bitcoin network.
  • BTC (SegWit) refers to Native Segwit (bech32), and the address starts with “bc1”. Users are allowed to withdraw or send their Bitcoin holdings to SegWit (bech32) addresses. 

How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
5. After confirming the withdrawal request, it takes time for the transaction to be confirmed. The confirmation time varies depending on the blockchain and its current network traffic.
Once the transfer is processed the funds will be credited to your Crypto.com account shortly after.

6. You can check the status of your deposit from [Transaction History], as well as more information on your recent transactions.

Deposit Cryptocurrency on Crypto.com (App)

1. Open the Crypto.com app, clicking the [Deposit] button on the home screen.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. For [Crypto Deposits], select the coin you are looking to deposit, and from there, the details for your wallet will appear on the screen.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Select your network, a pop-up will appear with your [QR code], and you can tap [Share Address] to share your deposit address.

Note: Please choose the deposit network carefully and make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
5. After confirming the deposit request, the transfer will be processed. The funds will be credited to your Crypto.com account shortly after.

 

How to Deposit Fiat currency on Crypto.com

How do I set up my EUR fiat wallet?

1. Go to your homepage and click on [Account].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Go to [Fiat Wallet].

From the homepage, tap [Deposit] [Fiat].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Tap on the [+ Set Up New Currency] button.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. Setup EUR (SEPA).

Choose [I understand and agree to the EUR Fiat Wallet Term Condition] and tap [Next].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners4. Complete the EUR wallet set-up as per the SEPA network instructions.

You need to submit the following additional information in order to create your EUR fiat wallet:

  • Expected annual transaction volume.
  • Annual income bracket.
  • Employment status or occupation.
  • Address verification.
5. Use the bank account information provided to transfer directly through your bank via the SEPA network.

Tap on [Send all account info to my email]. We will notify you once your bank transfer has been successfully deposited.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

Deposit EUR and Fiat Currencies via SEPA Bank Transfer

1. Log into your Crypto.com account and click on [Wallet].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Select the one you want to deposit.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners3. Select [Fiat] and click on [Bank Transfer].How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners4. Click on [Next] to complete the EUR wallet set-up as per the SEPA network instructions.

You need to submit the following additional information in order to create your EUR fiat wallet:

  • Expected annual transaction volume.
  • Annual income bracket.
  • Employment status or occupation.
  • Address verification.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners5. Enter the amount you wish to deposit, and after that, you will see the detailed payment information.

Deposit Fiat Currency on Crypto.com (App)

1. Open the Crypto.com app, clicking the [Deposit] button on the home screen.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Starting a [Fiat Deposit] will bring up the deposit in the Fiat wallet menu.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. You will be asked to set up a fiat currency wallet. And after that, you can deposit Fiat.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. After setting up your currency, enter your amount, select the bank account, and deposit to your fiat wallet.

How to Buy Crypto with Credit/Debit Card on Crypto.com

1. Open Crypto.com app on your phone and log in.

Tap on [Buy].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners2. Next, c
hoose the cryptocurrency you want to buy.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners3. Fill in the amount you want to buy, and click on [Add Payment Method].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. Select Credit/Debit Card to continue.

If you prefer to pay in fiat currency, you can change it.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners5. Fill out your card information and tap [Add Card] to proceed.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
6. Review your purchase information, then click [Confirm].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
7. Congratulations! The transaction is complete.

The purchased cryptocurrency has been deposited in your Crypto.com Spot Wallet.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

How to Trade on Crypto.com

How to trade Spot on Crypto.com (Website)

A spot trade is a simple transaction between a buyer and a seller to trade at the current market rate, known as the spot price. The trade takes place immediately when the order is fulfilled.

1. Open the Crypto.com website and log in to your account.

Click on [Trade] and choose [Spot].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Click on any cryptocurrency you would like to trade on the home page to go directly to the corresponding spot trading page.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. You will now find yourself on the trading page interface.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for BeginnersHow to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
  1. Trading volume of trading pair in 24 hours.
  2. Sell Order Book.
  3. Buy Order Book.
  4. Candlestick chart and Market Depth.
  5. Type of order: Limit/Market/Stop-limit/OCO(One-Cancels-the-Other)
  6. Buy and Sell Cryptocurrency.
  7. Trading history.
  8. Wallet Details.
  9. Balance/Positions/Open Orders/Trigger Orders/Order History/Trade History/Active Bots.
4. Let’s look at buying some BTC. At the top of the Crypto.com home page, click on the [Trade] option and select [Spot].

Go to the buying and selling section (6) to buy BTC and fill in the price and the amount for your order. Click on [Buy BTC] to complete the transaction.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
  • The default price in the limit order is the last price it was traded at.
  • The percentages shown underneath refer to the proportion of one currency you have to purchase the other currency.
You can follow the same steps to sell BTC or any other chosen cryptocurrency by selecting the [Sell] tab.

How to trade Spot on Crypto.com (App)

1. Log in to your Crypto.com app and click on [Trade] to go to the spot trading page.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Click on [Buy] to go to the cryptocurrency page.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Select the cryptocurrency you like to buy and trade.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. Type in the amount that you like to buy and click [Add payment method] to complete the transaction.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
5. Or you can click on [Crypto] to pay for the cryptocurrency you have chosen, then click [Buy].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for BeginnersYou can follow the same steps to sell BTC or any other chosen cryptocurrency by selecting the [Sell] tab.

What is the Stop-Limit Function and How to use it

What is a stop-limit order?

A limit order with a stop price and a limit price is known as a stop limit order. The limit order will be entered into the order book after the stop price has been reached. The limit order will be carried out when the limit price is reached.

Stop price: A stop-limit order to buy or sell the asset at the limit price or higher will be executed when the asset’s price hits the stop price.

Limit price: the selected price, or sometimes even a higher one, at which the stop limit order is carried out.

Both the limit and stop prices can be set at the same cost. But the sell order’s stop price ought to be somewhat higher than the maximum price. A safe price differential will be created between the order’s triggering and execution times thanks to this price difference. For the buy order, the stop price can be set somewhat below the limit price. Additionally, it will lessen the possibility that your order won’t be fulfilled.

Please be informed that your order will be executed as a limit order whenever the market price hits your limit price. Your order might never fill if you set the take-profit or stop-loss limits too low or too high, respectively, because the market price will never be able to hit the limit price you have specified.

How does a stop-limit order work?

How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for BeginnersThe current price is 2,400 (A). You can set the stop price above the current price, such as 3,000 (B), or below the current price, such as 1,500 (C). Once the price goes up to 3,000 (B) or drops to 1,500 (C), the stop-limit order will be triggered, and the limit order will be automatically placed on the order book.

Note:

The limit price can be set above or below the stop price for both buy and sell orders. For example, a stop price B can be placed along with a lower limit price B1 or a higher limit price B2.

A limit order is invalid before the stop price is triggered, including when the limit price is reached ahead of the stop price.

When the stop price is reached, it only indicates that a limit order is activated and will be submitted to the order book, rather than the limit order being filled immediately. The limit order will be executed according to its own rules.

How do I place a stop-limit order on Crypto.com?

1. Log in to your Crypto.com account and go to [Trade]-[Spot]. Select either [Buy] or [Sell], then click [Stop-limit].

How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

2. Enter the trigger price, the limit price, and the amount of crypto you wish to purchase. Click [Buy BTC] to confirm the details of the transaction.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

How to view my stop-limit orders?

Once you submit the orders, you can view and edit your stop-limit orders by going to Section (8), and clicking on [Open Orders].

How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

To view executed or canceled orders, go to the [Order History] tab.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

How to Withdraw from Crypto.com

How to Withdraw Crypto from Crypto.com

In this article, we’ll show you how you can withdraw from Crypto.com to an external platform or wallet.

How to Withdraw Crypto from Crypto.com (Web)

1. Log in to your Crypto.com account and click on [Wallet].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

2. Choose the crypto you would like to withdraw and click on the [Withdraw] button.

For this example, I’m choosing [CRO].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners3. Select [Cryptocurrency] and choose [External Wallet Address].How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for BeginnersHow to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners4. Enter your [Wallet Address], choose the [Amount] you want to make, and select your [Wallet Type].How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners5. After that , click on [Review Withdrawal], and you are all done. How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for BeginnersWarning: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please make sure that the information is correct before making a transfer.

How to Withdraw Crypto from Crypto.com (App)

1. Open your Crypto.com app and log in, tap on [Accounts].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Tap on [Crypto Wallet] and choose your available token you want to withdraw.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Click on [Transfer].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. Tap on [Withdraw] to proceed to the next page.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
5. Select withdraw with [Crypto]How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
6. Choose to withdraw with [External Wallet].How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
7. Add your wallet address to continue the process.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
8. Select your network, enter your [VRA Wallet Address] and your [Wallet Name], then click continue.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
9. Verify your wallet by tapping on [Yes, I trust this address].

After that, you are successful in making your withdrawal.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

How to Withdraw Fiat Currency from Crypto.com

How to Withdraw Fiat from Crypto.com (Web)

1. Open and log in to your Crypto.com account and select [Wallet].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Select the currency you would like to withdraw and click [Withdraw] button.

For this example, I’m choosing [USD].How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Select [Fiat] and choose [Bank Transfer].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. Set up your bank account.
After that, input the withdrawal amount and select the bank account from which you are withdrawing funds to review and confirm the withdrawal request.

How to Withdraw with GBP currency on Crypto.com App

1. Open your Crypto.com app and log in, tap on [Accounts].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
2. Tap on [Fiat Wallet] and click on [Transfer].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Click on [Withdraw].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

4. Tap on British Pound (GBP) to proceed to next page.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
6. Review your details and tap on [Withdraw Now].

It took 2-4 business days to review your withdrawal request, we will notify you once your request is approved.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

How to Withdraw with EUR currency (SEPA) on Crypto.com App

1. Go to your Fiat Wallet, and click on [Transfer].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
6. Choose the currency you want and select [EUR] currency.

After that, click on [Withdraw Now].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
7. Enter your amount and tap [Withdraw].

Review and confirm the withdrawal request, wait for our internal review, and we will notify you once the withdrawal is processed.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

How to Sell Crypto to Your Fiat Wallet on Crypto.com

1. Open your Crypto.com app and click on your [Accounts].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners2. Select [Fiat Wallet] and click on the cryptocurrency you would like to sell.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Enter your amount that you want to withdraw, choose your withdrawal currency and click on [Sell...].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
4. Review your information and tap on [Confirm]. And the money will be sent to your Fiat Wallet.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

Frequently Asked Questions (FAQ)

Account

Why Can’t I Receive Emails from Crypto.com?

If you are not receiving emails sent from Crypto.com, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your Crypto.com account? Sometimes you might be logged out of your email on your devices and hence can’t see Crypto.com emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Crypto.com emails into your spam folder, you can mark them as “safe” by whitelisting Crypto.com email addresses. You can refer to How to Whitelist Crypto.com Emails to set it up.

3. Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.

4. Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.

5. Register using common email addresses like Gmail, Outlook, etc., if at all possible.


How come I can’t get SMS verification codes?

Crypto.com is always working to improve the user experience by expanding our SMS Authentication coverage. Nonetheless, certain nations and regions aren’t currently supported.

Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.
The guide How to Enable Google Authentication (2FA) may be of use to you.

The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:
  • Make sure there is a strong network signal on your mobile device.
  • Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that might be preventing our SMS Code number from working.
  • Turn your phone back on.
  • Instead, try voice verification.
  • To reset your SMS authentication, please click this link.

Verification

Why was my application not approved after 3 days?

While most applications are being processed in 3–4 days, due to the overwhelming number of new applicants, some KYC reviews are taking approximately 7 business days.

Applications are being reviewed as quickly as possible, and an update will be provided via email once they are complete. We appreciate your patience.


I did not receive the OTP

Please email us at [[email protected]], stating your phone number (including the country code) and your mobile service provider.


What is "Singpass"?

Singpass is every Singapore resident’s trusted digital identity for easy and secure access to over 1,700 government and private sector services online and in person. Users can log in to digital services, prove their identity over counters, digitally sign documents, and more with the improved Singpass.

Singpass is managed by the Government Technology Agency (GovTech) and is one of eight strategic national projects that drive Singapore’s Smart Nation vision.


What is MyInfo?

MyInfo is a service that allows Singpass users to manage their personal data and pre-fill forms, with their consent, for digital services transactions, including data that is retrieved across participating government agencies. This means that users only need to provide personal data once to the digital service, instead of repeatedly providing data for every online transaction. Users can view their own personal data profile in their Singpass app under the Profile tab.


The app won’t scan my ID or take my photo?

Please try the manual upload feature if you have been unsuccessful in scanning your document and/or photo on your initial attempt.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

[The following processes will assist you in speeding the verification process]:

[Full Legal Name]: Double-check that the name you type matches the one on the document you give. Please use your complete names instead of acronyms or initials if the paper utilizes them. Make certain there are no spelling errors.

[Have a valid ID]: Take a photograph of the ID in a well-lit environment.  Check that all four corners of the document are visible and that there are no reflections (if your phone’s flashlight is turned on, turn it off). Clean the lens, hold the phone firmly, and position the camera so that the picture frame contacts the edges of the document - the photo will be shot automatically if it does. Check that the information on the image is legible once it has been captured. If you are unsure about the quality of the image, retake it before submitting it.

[Take a Good Selfie]: When trying the picture, keep the camera steady and follow the green dot with your eyes (this technique employs both a video and a photo camera). Try to stay as still as possible - it won’t take long.

Deposit

Missing Crypto Deposits

What to do in cases of unsupported token deposits and deposits with incorrect or missing information


Deposits of Unsupported Tokens

If a client has deposited a token that is not supported by Crypto.com, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.


Deposits with Incorrect or Missing Addresses / Tags / Memos

If a user has submitted a deposit with an incorrect or missing address, tag, or memo, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.

*Note: Please note that a retrieval fee of up to USD 150 may be charged for retrieving any missing crypto deposits, as determined by Crypto.com at its sole discretion and subject to change from time to time.


Where is my crypto deposit?

Once the transaction is on the blockchain, it will take the following number of confirmations for the deposit to appear in your Crypto.com app:

  • 1 confirmation for XRP, XLM, ATOM, BNB, EOS, ALGO.

  • 2 confirmations for BTC.

  • 4 confirmations for LTC.

  • 5 confirmations for NEO.

  • 6 confirmations for BCH.

  • 12 confirmations for VET and ERC-20 tokens.

  • 15 confirmations for ADA, BSC.

  • 30 confirmations for XTZ.

  • 64 confirmations for ETH, on ERC20.

  • 256 confirmations for ETH, USDC, MATIC, SUPER, and USDT on Polygon.

  • 910 confirmations for FIL.

  • 3000 confirmations for ETC.

  • 4000 confirmations for ETHW.

When it does, you will receive an email notification about the successful deposit.


Which cryptocurrencies can be used to top up the Crypto.com Visa Card?

ADA, BTC, CHZ, DAI, DOGE, ENJ, EOS, ETH, LINK, LTC, MANA, MATIC, USDP, UNI, USDC, USDT, VET, XLM ZIL.

Certain cryptocurrencies might not be available, depending on your location.


How do I check my transaction history?

You can check the status of your deposit by going to [Dashboard] - [Wallet] - [Transactions].

How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for BeginnersIf you’re using the app, click on [Account] and tap on the icon in the top right corner to check your transactions.How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

Trading

What is a Limit Order

An order placed on the order book at a certain limit price is known as a limit order. It won’t be carried out like a market order right away. Rather, only if the market price hits your limit price (or above) will the limit order be filled. Therefore, you can buy at a lower price or sell at a greater price than the going rate by using a limit order.

Assume, for instance, that the current price of Bitcoin is 50,000 and you set a limit order to purchase 1 BTC at 60,000 USD. Since this is a better price than the one you placed (60,000 USD), your limit order will be executed immediately at 50,000 USD.


What is Market Order

When you make an order for a market order, it is immediately executed at the going rate. It can be used to put orders for both purchases and sales.

A purchase or sell market order can be placed by selecting [Quantity] or [Total]. You can input the amount explicitly, for instance, if you wish to purchase a certain amount of Bitcoin. However, you can use [Total] to place the buy order if you wish to purchase BTC with a specific amount of money, such $10,000 USDT.


How to View my Spot Trading Activity

You can view your spot trading activities from the Orders and Positions panel at the bottom of the trading interface. Simply switch between the tabs to check your open order status and previously executed orders.

1. Open orders

Under the [Open Order] tap , you can view details of your open order including:
  • Order Time.
  • Order Instrument.
  • Order Side.
  • Order Price.
  • Order Quantity.
  • Total.
  • Fee.
  • Fee currency.
  • Fee Type.
  • Order ID.
  • Trade ID.
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

2. Order history

Order history displays a record of your filled and unfilled orders over a certain period. You can view order details, including:
  • Order Time.
  • Order Instrument.
  • Order Side.
  • Order Price.
  • Order Quantity.
  • Trigger condition.
  • Order Completed.
  • Order Remaining.
  • Average Price.
  • Order Value.
  • Order ID.
  • Margin Order.
  • Status.

How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners
3. Transaction history

Trade history shows a record of your matched orders over a certain period of time. You can also check trading fees and your role (market maker or taker).

To view transaction history, use the filter to customize the date and click [Search].
How to Start Crypto.com Trading in 2021: A Step-By-Step Guide  for Beginners

Withdrawal

How To Locate the Transaction ID (TxHash/TxID)?

1. Tap on the transaction in the respective crypto wallet or in the transaction history.

2. Tap on the ‘Withdraw to’ address hyperlink.

3. You can either copy the TxHash or view the transaction in a Blockchain Explorer.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer of your assets by using a blockchain explorer.


Which bank account(s) can I use to withdraw my funds?

There are two options for selecting the bank account you are withdrawing funds to:

Option 1
You can withdraw to bank accounts you have used to deposit funds into the Crypto.com App. The most recently used accounts for deposits will be automatically shown in the list.

Option 2
You can manually enter your bank account’s IBAN number. Simply go to the withdrawal drawer in your Fiat Wallet and tap Add a Bank Account. Follow the on-screen instructions and tap Submit to save your bank account. You can then proceed to make withdrawals.

*note:
The name of the bank account you provide must match the legal name associated with your Crypto.com App account. Mismatched names will result in a failed withdrawal, and fees may be deducted by the receiving bank for processing the refund.


How long does it take for my funds to arrive in my bank account?

Please allow one to two business days for withdrawal requests to be processed. Once approved, the funds will be sent to your bank account immediately via EFT, FAST, or interbank transfer.
 

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